customer service statement

At RYR Ltd, we are committed to delivering exceptional service and meaningful engagement to all our stakeholders - clients, communities, partners, and team members. Our approach is rooted in transparency, respect, and a shared commitment to social value and sustainability.

 

We design and deliver bespoke engagement strategies that prioritise the needs and voices of those affected by infrastructure and environmental projects. Whether through public consultations, drop-ins, or embedded Public Liaison Officers, we ensure that communication is two-way, inclusive, and responsive.

 

We uphold the highest standards of ethical conduct. Our team operates under a clear Code of Conduct and Conduct Outside of Office Policy, ensuring that all representatives of RYR Ltd act with integrity, professionalism, and accountability - on-site, online, and in the community.

 

Social value is at the heart of our operations. We align our initiatives with the UN Sustainable Development Goals, supporting local charities, enhancing public spaces, and promoting wellbeing through education and environmental action.

 

Through our ESG Strategy, we commit to reducing carbon emissions, enhancing biodiversity, and embedding sustainability into procurement and operations. We engage with stakeholders to co-develop solutions that benefit both the environment and the community.

 

We are a Living Wage Employer and foster a workplace culture that values diversity, inclusion, and continuous improvement. Our recruitment and training practices reflect our belief that everyone deserves to be treated with dignity and respect.

 

Our ISO 9001:2015 - aligned Quality Management System ensures consistent service delivery and continuous improvement. We are committed to meeting and exceeding client expectations through robust planning, delivery, and feedback mechanisms.