RYR Community Liaison Consultants Limited is a family run business, founded in 2013 by Monica who has 30 years’ experience in communications, liaison and environmental administration.
Monica and her team are based in East Anglia bordering Lincolnshire, Cambridgeshire and Norfolk
RYR has extensive customer service expertise from both a hands on and training perspective. We have an experienced team of Public Liaison Officers and Stakeholder Engagement Specialists with a proven track record of problem-solving and customer care within the civil engineering, construction and housing sectors.
The team are flexible and approachable, using clarity and common sense to evaluate situations and provide solutions that benefit all parties.
Client objectives are achieved through robust communications plans that clearly set out objectives, identifying risks, gaining trust by building and maintaining good relationships, and understanding local knowledge, issues, education and promotion.
Meet the team
it's a family affair...
Leading as our Stakeholder Communications and Engagement Specialist, Monica has 30 years’ experience in her field. She brings her happy personality, assertiveness and creativity to every project, whilst creating great relationships, working closely with internal and external stakeholders in challenging and changing environments.
Her self-motivation and enthusiastic personality is essential whilst working closely with the public, with a proven track record of problem solving and customer care.
Monica’s confidence is the foundation for the public and client facing roles she undertakes. Acting as an effective communicator between parties and committed to supporting and resolving issues for any community she works with.
Monica is a member of the Chartered Institute of Public Relations, a professional body for public relations practitioners in the UK.
Director & Founder
Senior Stakeholder & Engagement Specialist
Yazmin is Monica’s youngest daughter and has been part of the RYR team since 2018.
Yazmin started her professional career in hair styling and uses her great customer care and engagement skills in her role as one of our experienced Public Liaison Officers.
She has an enthusiastic personality and enjoys public and client facing roles, working in challenging, changing environments. Flexible and approachable, Yazmin evaluates situations, and provide solutions that benefit all parties.
Yazmin is our STEM Ambassador, a volunteer programme that has been running for over 20 years. Yazmin leads our educational programme and offers her time, passion, and energy to visit schools, colleges, and youth group organisations to provide a wide range of activities to young people, including career talks to help link STEM subjects to the real world of work.
Yazmin is currently studying with the Oxford College of Marketing through the Chartered Institute of Public Relations, for her Professional Certificate in Public Relations which she will complete in July 2024.
Yazmin is a member of the Chartered Institute of Public Relations, a professional body for public relations practitioners in the UK.
Public Liaison Officer
Jill joined the RYR team in 2023 as a Public Liaison Officer and is a passionate and
empathetic individual who uses her 36 years of experience in customer service to provide a genuine and committed service to the communities, she works in.
Working on the Middle Level Commissioners bank raising scheme based in March,
Cambridgeshire. Jill focuses on ensuring the public are both supported and informed at all times.
Having experience within both customer and client facing roles, she has a strong level of communication with the ability to engage clearly with our wide range of stakeholders.
Jill is enthusiastic and highly motivated. She enjoys working closely with people in
challenging environments, utilising her customer service skills and experience.
Having worked in varied environments, Jill is able to adapt her style to each individual’s needs whilst also ensuring she is approachable and empathetic.
Jill is a member of Institute of Customer Service. The Institute of Customer Service was founded to help improve business performance by recognising excellent customer experience.
Public Liaison Officer
HR & Legal
Rhiannon is Monica’s eldest daughter and has been working and supporting Monica behind the scenes at RYR Ltd since 2017.
She plays an integral part within our business and her role has evolved over the years. Initially looking after our administrative activities, which have naturally grown with the business. She now also uses the experience from her Law training to provide HR support along with working with our accountants, to ensure the smooth running of our business.
Rhiannon is currently completing her Solicitor training and will qualify in 2024. She
completed her LLB Law undergraduate degree in 2020 and her LLM LPC masters degree in 2021.
I just wanted to say a huge thank you to everyone involved in delivering the mornings activities. All of the children learnt a great deal from the interesting presentation that Tim and Nicola gave to the children on flooding. The hands-on activities, building flood barriers was an extremely effective way to get the children to understand how barriers are built and how to design and evaluate their construction. We have left the barriers intact in school to monitor over the next two days.
All the staff and children were very appreciative of your time and the excellent resources that brought in with to complete the activities. We would also like to say a huge thank you for the excellent "goodies" that you provided us with along with the newsletter.
Please thank all your colleagues for their excellent support - the children's' learning was superb throughout the morning.
Sue Bradshaw, Park Lane School - Environment Agency School Visit