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some of our work...

Environment Agency - Saltfleet to Gibraltar Point Strategy beach management scheme

We provide all the stakeholder and public liaison support to this project and are committed to keeping the local community and our stakeholders consulted, informed, and engaged. We want to keep stakeholders involved and give them the opportunity to be involved in the implementation of future flood risk protection and possible enhancements. The £10m annual beach renourishment work replaces the sand that is lost to erosion over the winter months, reducing wave overtopping during storms and protecting the sea defences from being damaged. Reducing flood risk to 20,000 residential homes, 1,700 businesses, 24,500 static caravans, 35,000 hectares of farmland and a bustling tourist industry. These works are part of the new long term strategy for the Lincolnshire coast. The strategy is in the planning and survey stage and is being developed through the engagement process by listening to our stakeholders and the community through formal consultation with statutory bodies. We have been hosting and engaging at statutory stakeholder engagement workshops and public consultation events involving business, tourism and community representatives as well as members of the general public. This is providing a wealth of local views and preferences which is being incorporated into the strategic future approach.

Working in partnership with Lincolnshire County Council, East Lindsey District Council, Parish Councils, Van Oord, Jacobs, Natural England, Marine Management Organisation, Internal Drainage Boards, Arcadis and JBA

beach management scheme

In 2023 we launched an innovative new way of engaging with the public called Hello Lamp Post. This is just one of the effective ways, in our suite of engagement tools, of engaging with a wider audience. Hello Lamp Post, is a two-way communication platform that can reach any member of the community, using their mobile phone. By and automating our services and using artificial intelligence we can bring our projects community spaces into a new communication channel. This is resulting in a more efficient service delivery for our stakeholders. 

Hello Lamp Post

Middle Level Commissioners - Bank raising project

Our bank raising scheme is the most significant programme of works the Middle Level Commissioners have undertaken since the construction of the current St Germans pumping station and is the largest IDB scheme in the Great Ouse catchment. Having received financial approval, we have been focussing on building a project team to plan and develop the scheme ready for construction. We are supporting the team by planning the engagement with our stakeholders and the local communities. We are currently developing a full comprehensive stakeholder and engagement plan which will be vital to ensure we engage with all landowners, ratepayers, residents and members of the community.

Bank raising project

Environment Agency - Ouse Washes Middle Level Barrier bank raising works

£42m flood defence scheme to improve the safety of the 30km flood storage reservoir dam in Cambridgeshire by strengthening the Middle and South Level barrier banks. We joined this project from the very start at detailed design and has continued through to construction. This involved identifying and highlighting potential issues and provide ways to mitigate before the construction phase. Close engagement and liaison with major stakeholders. Engagement with residents, local organisations and users of the washes is vital to enable the project to progress successfully. Management of public consultations and local surgeries has been key to keeping a high and positive profile within the community.

Working in partnership with Cambridgeshire County Council Norfolk County Council, The Borough of West Norfolk & Kings Lynn, East Cambridgeshire Council, Fenland District Council, JacksonHyder, Mott MacDonald, Arcadis, RSPB, WWT, Natural England and Internal Drainage Boards

Ouse Wash

Monica’s knowledge and experience of local flood risk management and her established
stakeholder relationships in the area are a key asset to the delivery of the services. Her
overall performance is excellent.

Nicola Oldfield, Chief Engineer - Middle Level Commissioners

Environment Agency - Leigh expansion and Hildenborough embankment scheme (LEHES)

Communities in Tonbridge and Hildenborough are at risk of flooding from the River Medway. Flooding occurred in these areas in 1960, 1963, 1968, 1974, 2001 and 2013/14. The Leigh flood storage area was built to reduce the risk of future flooding to approximately 1,200 homes and businesses. The £21.5m scheme to further reduce the risk of flooding for more homes in the area, has 2 parts. To increase the storage capacity of the existing Leigh Flood Storage Area and construct a new embankment to protect homes in Hildenborough. We provide the stakeholder and engagement and public liaison services to this project, engaging regularly with all stakeholder and partners highlighting milestones, any issues and progress. Our services include hosting public and internal information events, meetings and workshops; virtual and face to face, newsletters, presentations, preparing information to produce animations along with webpage and administration support. The scheme is being delivered and funded in partnership with: Kent County Council, Tonbridge and Malling Borough Council, and South East Local Enterprise Partnership.

Leigh FSA Control Structure

Working in partnership with Parish Councils, Natural England, Mott MacDonald, Jacobs and VolkerStevin

Flood Risk Management

Working in partnership with Cambridgeshire County Council, RSPB, Tarmac, Mick George, Aggregate Industries, Hansons Natural England, Middle Commissioners, JBA and Mott Macdonald

Environment Agency - Cranbrook & Counter Drain flood risk management strategy

The Cranbrook & Counter Drain Strategy developed in 2008 by the Environment Agency is seeking to sustain the current standard of Flood Risk management for the next 100 years. The preferred approach is to implement flood storage, achieved through engaging with the mineral companies advising on their mineral’s extraction restoration plans in the catchment, to reduce reliance on pumping which is carbon intensive as well as expensive. Delivery of storage is over 15-20 years through the mineral’s companies’ extraction programme. We are providing the stakeholder and engagement support working alongside the management team to work with mineral companies and partners. Reviewing the options whilst working collaboratively with all our stakeholders to maximise opportunities to provide a more sustainable long term flood risk management solution that can bring wider social and environmental benefits for the area.

Nene Lock safety risk

Environment Agency - River Nene Locks safety improvements (RNSLI) project

Lock reversal has been used to manage river levels when they are high. Reversing a lock results in fast flowing water which is unsafe for boaters, members of the public and our staff. Seven locks have been identified where reversal needs to stop to reduce risk. The Environment Agency is looking to improve risk to properties that see a change in flood depths and the speed of flooding. We provided stakeholder engagement services to the management team, to engage with local landowners, communities and key partners, as well as working with all stakeholders who may be impacted by the changes and to identify any other possible opportunities. We engaged with landowners to explore opportunities to store flood water on the floodplain as well as looking at working with nature based and traditional hard engineering solutions to reduce flooding.

embankment piling works

Tendring District Council, Essex County Council - Clacton & Holland-on-Sea cliff slope stabilisation scheme

£5million project to stabilise the cliff slope along the Clacton & Holland-on- Sea seafront in Essex. Construction includes king post and sheet piling along with embankment profiling works. Works undertaken on 2km of the seafront, restricting access to the promenade. We joined the team at construction phase to liaise with the community, businesses, local schools and we are the scheme’s Considerate Constructors Scheme ambassador. Our Public Liaison Officers enthusiasm has been infectious in promoting the scheme and successfully built good relationships with residents, organisations, associations and the local primary school.

Working in partnership with Tendring District Council, Essex County Council, Jackson Civil Engineering and Mott MacDonald

Essex Highways, Essex County Council - A133 Colchester to Clacton route improvements

£3.25m highways roundabout improvements scheme to support economic growth and provide safety improvements to the route, to decrease journey time for motorists and improved passenger transport facilities.

We joined the team at construction phase to liaise with the stakeholders, community, businesses, and was the scheme’s Considerate Constructors Scheme ambassador.

Working in partnership with Essex highways, Essex County Council and Jackson Civil Engineering

essex council

A131 Chelmsford to Braintree route improvements

Working in partnership with Essex Highways, Essex County Council and Jackson Civil Engineering

£7.3 million highways improvement scheme to undertake a series of improvements to the A131 (Braintree Road) and A130 (Essex Regiment Way) which is a key strategic route linking Braintree in the north of the county to Chelmsford. We joined the team at construction phase to liaise with the stakeholders, community, businesses, and was the scheme’s Considerate Constructors Scheme ambassador. Our Public Liaison Officers enthusiasm has been infectious in promoting the scheme and she successfully built good relationships with Stakeholders, residents and local organisations.

Environment Agency - Selly Park North, Birmingham flood risk management scheme

Working as part of the Rea Catchment Partnership, this £4 million project was to reduce the risk of inner city flooding to over 150 local homes and businesses in the Selly Park North and Selly Oak area of Birmingham.

We joined the team during detailed design and continued into construction stage. Her role was to identify and highlight potential issues to the client and provide ways of mitigation before construction. Close engagement with project partners, residents, businesses, local stakeholders and users of the reservoir was vital to understand sensitive local issues.

Working in partnership with Birmingham City Council, Rea Catchment Partnership, Natural England, Team Van Oord, Hyder Consulting and Arcadis

Environment Agency - Rugeley Flood Alleviation Scheme

£3m Flood Alleviation scheme to protect 114 residential properties and 159 commercial properties. The scheme included constructing an embanked area to store water during heavy rainfall. It also included improving the playing fields, and the repairing of a collapsing footbridge which forms part of Cannock Chase Heritage Trail. Due to the nature of the works, close engagement was required with residents, users and local schools to limit the level of disturbance of the works. Reprogramming activities of works was required to avoid the local primary schools SAT tests and relocating residents whilst sheet piling works were at its heaviest. Engagement with local schools, institutions, organisations and clubs is also extremely beneficial in obtaining positive publicity and in developing ways to become involved and educated in their local project.

Working in partnership with with Stoke-on-Trent and Staffordshire Local Enterprise Partnership, Staffordshire County Council, Severn Trent Water, Cannock Chase District Council, Team Van Oord, Natural England, Arcadis and Hyder Consulting 

Whittlesey Washes

Environment Agency - Whittlesey Washes Reservoir bank strengthening scheme

£26 million scheme to improve the safety of a flood storage reservoir dam at Whittlesey by strengthening 16km of the reservoir & South Barrier Bank. We created a clear communication plan at detailed design stage that prioritised the client’s objectives. She built and maintained excellent relationships with the local community, stakeholders and project teams. This gained trust and co-operation through transparency and honesty. Meeting with the community in person helped to gain a deeper understanding of local issues.  Responding to concerns as soon as possible also built respect and trust. A range of communication techniques ensured engagement with everyone. We managed public consultations and drop-in events involving suppliers and key partners to alleviate community concerns. Press releases, positive TV/radio interviews, briefings, newsletters, personal invitations to events, posters, project boards, social media and using partner websites created positive word-of-mouth within the community. Proactive engagement with local schools, organisations and clubs also proved beneficial. The project gained praise from the town’s Mayor, who wrote to express his thanks for the professional manner in which liaison with the local and wider community was delivered.

Working in partnership with Fenland District Council, Peterborough City Council, Cambridgeshire County Council, Interserve Ltd, Team Van Oord, Natural England, RSPB, Royal Haskoning and Arcadis

Environment Agency - Barking & Dagenham flood alleviation scheme

Working in partnership with Essex County Council, Interserve Ltd, Natural England, Arcadis and Jacobs

£12m flood alleviation scheme to improve protection to almost 5,500 properties. This included the construction of two new pumping stations and the refurbishment of tidal sluices. Our role was to provide liaison services with local councils and businesses in this highly industrialised area which relied on the water supply to conduct their businesses.

Environment Agency - Wisbech flood defence scheme

£15m Wisbech Flood Defence Scheme was successfully completed during summer 2010 and now protects 10,500 houses and 1,200 businesses against a 1-in-200-year flooding event. Strong public liaison and minimal disruption to the local community while refurbishing 8.6km of floodwall, were fundamental to this scheme’s success. Our enthusiastic Public Liaison Officer managed the community engagement. They took responsibility for the project’s communication plan and its objectives, building and maintaining excellent relationships within the community. We managed educational visits to schools and engaged them in artwork competitions. The role was demanding, as extensive work was conducted in close proximity to schools, businesses and residents. Roads were closed and pedestrian access to homes were limited. Managing this public interface was challenging and was successful as a result of a robust communication plan with clear objectives, managed with openness and understanding. Working in partnership with Fenland District Council, Cambridgeshire County Council, Interserve Ltd, Natural England, Atkins and Arcadis

Wisbech Flood Defence

Working with Monica on the Wisbech Flood Defence Scheme was like a breath of fresh air.  Her enthusiasm and commitment to engaging with the local community to understand their concerns and needs were unbounding and made a huge impact on the delivery of the scheme.  Creating an environment where residents and businesses feel they can raise issues and are listened to is where Monica’s strengths lie and this approach can be fundamental to the success of complex projects, particularly in urban environments.  Any organisation that employs Monica will benefit from a professional, committed and enthusiastic service that they won’t be disappointed in.

Deborah Nutt, ECC Project Manager - Arcadis

In the news

A selection of project related press releases are available on our news page

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